We want you to be completely satisfied with your purchase from Korrence Company. Please review our policy below regarding returns and exchanges for both physical and digital products.
Time Limit for Exchanges
Please be advised that all sales are final. We encourage you to review your selections carefully before finalizing your purchase. You have 7 business days from the date you receive your order to initiate an exchange for a physical product.
Condition of Items
To be eligible for an exchange:
- Items must be returned in their exact, original condition, unopened, unused, and with all original packaging and tags intact.
- Opened products (physical goods where the seal is broken or packaging is removed) cannot be accepted for return, refund, or exchange.
Return Shipping Costs
The customer is responsible for the cost of shipping the return item(s) back to us.
- If you are returning an order with a requested exchange, we will cover the cost of shipping the new, exchanged item from our shop back to you.
Non-Returnable Items
Certain items cannot be exchanged due to their nature:
- Digital products, e-books, and any electronic downloads are final sale.
- Custom work or personalized items are non-returnable.
Any physical order that has been opened or used will not be honored for a refund or exchange.
How to Contact Us
To initiate a request for an exchange, or if you have any questions regarding this policy, please reach out to us via our Contact Page. Our customer support team will guide you through the next steps and provide the necessary return address.
Thank you for understanding our policies. We appreciate your business!