Thank you for shopping with us! Below you will find important information regarding our order processing, shipping methods, and policies regarding lost packages and holidays.
Processing Time
- We strive to get your order to you as quickly as possible.
- Our standard processing time is 2 business days (Monday through Friday, excluding federal holidays) for orders to be picked, packed, and prepared for shipment.
- Same-day shipping options are available for selection during the checkout process for eligible orders.
Digital Products Delivery
We offer several digital products that are delivered electronically. Please see the specific details below:
- Shipping Cost: All digital products are delivered electronically and therefore have no shipping charges (free).
- Delivery Time: Your access link or download instructions will be sent to the email address provided at checkout, almost immediately, after a successfully processed payment.
- Support: If you experience any issues receiving or accessing your digital product after one hour, please contact us immediately for assistance. We will try our best to respond within a timely manner during our business hours.
Shipping Methods and Carriers
- We proudly ship all orders via the U.S. Postal Service (USPS).
Geographic Areas Served
- We currently ship to all locations within North America (including the United States, Canada, and Mexico).
Tracking and Insurance Options
- Tracking: A tracking number will be generated and sent to the email address provided in your order as soon as your package is dropped off at the post office. You can use this number to track your shipment’s progress via the USPS Tracking portal.
- Insurance: Package insurance options are available for purchase during the checkout process. We highly recommend adding insurance for peace of mind.
Delays and Lost Packages
We understand that shipping issues can be frustrating, and we are here to help.
- Delays: If we anticipate any significant delays in processing or shipping your order, we will notify you immediately via the contact information provided during checkout.
- Lost Packages: If you purchased package insurance at checkout, we will process a replacement order for the lost items once the claim has been verified with USPS.
If you did not purchase insurance, we are unable to replace the lost items at our expense.
Holiday and Busy Season Schedules
Please be aware that our shipping schedule adheres to the federal holiday calendar.
- Post Office Closures: Packages do not go out for delivery or processing on days when the post office is closed (e.g., Christmas Day, Labor Day, etc.).
- Planning Ahead: To ensure timely delivery, especially during the busy holiday season, please plan ahead and place your orders well in advance of major holidays to avoid potential delays. You can view the official USPS Holiday Schedule for specific closure dates.
If you have any questions about your purchase, our shipping process, or anything else at all, please don't hesitate to contact us here. We truly appreciate your business and the trust you’ve placed in our team. We hope the solutions we’ve put in place—from our clear shipping policies to our seamless checkout experience—make your shopping journey as smooth as possible.